Privacy Policy

Australian Linen & Towels ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, contacting us, or placing an order, you consent to the practices described in this policy.

01What information we collect

We collect personal information that is reasonably necessary to provide our wholesale linen supply services. The types of information we may collect include:

• Contact details — name, email address, phone number, business name, ABN, and delivery address.
• Order information — products requested, quantities, delivery preferences, and payment details (processed securely by third-party payment providers).
• Communications — enquiries, quote requests, and correspondence sent via our contact form, email, phone, or messaging.
• Website usage — IP address, browser type, pages visited, time spent on pages, and referral source. This is collected via cookies and analytics tools.

02How we collect it

We collect personal information directly from you when you:

• Submit our contact or quote request form
• Email or call us
• Place an order
• Subscribe to updates or correspondence
• Browse our website (via cookies and analytics)

We do not purchase personal information from third parties. Where we receive information indirectly (for example, a referral from another business), we will treat it under this policy.

03How we use your information

We use personal information for the following purposes:

• Responding to enquiries and providing quotes
• Processing and fulfilling orders, including delivery
• Issuing invoices and managing accounts
• Communicating about your order or our services
• Improving our website, products, and customer experience
• Complying with legal and tax obligations under Australian law
• Sending occasional marketing communications (only with your consent — you can opt out at any time)

04Cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site. We use Google Analytics to collect anonymised usage statistics. This data is aggregated and does not personally identify you.

You can disable cookies through your browser settings. Doing so may affect how some parts of the website work.

05Disclosure to third parties

We do not sell, rent, or trade your personal information. We may disclose personal information to trusted third parties only where necessary to deliver our services. These include:

• Freight and delivery providers — to ship orders to your address
• Payment processors — for secure payment handling
• Accounting and tax providers — to meet legal obligations
• IT and website service providers — for hosting, email, and security
• Government authorities — where legally required (for example, ATO compliance)

We require all third parties to handle your personal information consistent with the Australian Privacy Principles.

06Overseas disclosure

Some of our service providers (such as cloud hosting and analytics) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the recipient is bound by privacy obligations equivalent to those under Australian law.

07How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure HTTPS encryption across our website
• Access controls limiting who can view customer data
• Regular software updates and security reviews
• Secure storage of physical and electronic records

While we take security seriously, no online transmission can ever be guaranteed to be 100% secure. You provide your information at your own risk.

08How long we keep it

We retain personal information only for as long as necessary to:

• Provide the services or products you have requested
• Meet record-keeping obligations under Australian tax and corporate law (typically seven years for transaction records)
• Resolve any disputes or enforce our agreements

Information no longer needed is securely deleted or de-identified.

09Your rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction if any information is inaccurate or out of date
• Request deletion of personal information no longer required (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details below. We aim to respond within 30 days.

10Complaints

If you have a privacy concern, please contact us first. We take complaints seriously and will work to resolve any issue promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

11Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of the page indicates when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

12Contact us

This Privacy Policy is provided for general information. It does not constitute legal advice. For specific concerns about your privacy rights, consult a qualified Australian legal professional.